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    Returns and Refunds Policy

    Thank you for shopping at Format Computers.

    If you are not entirely satisfied with your purchase, we're here to help.

    Our products can be returned within 15 days of the original purchase of the product.

    To be eligible for a return, please make sure that:

    • The product was purchased in the last 15 days
    • The product is in its original packaging
    • The product isn't used or damaged
    • You have the receipt or proof of purchase
    • You obtained a Return Merchandise Number (RMN) from us

    Products that do not meet these criteria will not be considered for return.

    To obtain a Return Merchandise Number (RMN), contact us:

    • By email: returns@formatcomputers.com

    Send the product with its original packing and the receipt or proof of purchase and the RMA number, to:

    Format Computers
    Letterkenny
    Co. Donegal
    Ireland

    Shipping charges

    Shipping charges incurred in connection with the return of a product are non-refundable.

    You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Format Computers.

    Damaged items

    If you received a damaged product, please notify us immediately for assistance.

    Sale items

    Sale items can be refunded.

    Digital products

    We do not issue refunds for digital products once the order is confirmed and the product is sent.

    We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

    Contact us

    If you have any questions about our Returns and Refunds Policy, please contact us:

    • By email: returns@formatcomputers.com

    Send the product with its original packing and the receipt or proof of purchase and the RMN number, to:

     

    Format Computers

    Letterkenny

    Co. Donegal

    Ireland

    Shipping charges

    Shipping charges incurred in connection with the return of a product are non-refundable.

     

    You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Format Computers.